Telekyanmar is a non-profit healthcare service organization based in Myanmar. We use digital tools to communicate with and support the communities we serve. Our platform is operated at www.telekyanmar.org.
This policy applies to all personal data processed by Telekyanmar, including data received through our integration with the Meta (Facebook) Platform.

Through our integration with the Meta (Facebook) Platform API, we collect and process the following data to manage customer communications:

• Facebook Page information (Page name, Page ID, profile picture)
• Messages and comments sent to our Facebook Page via Messenger
• Page-Scoped User IDs (PSIDs) of individuals who message our Page
• Basic profile information of Facebook users who interact with our Page
• Instagram account basic information (username, account ID) for account authentication

Important
We only collect Meta Platform Data that is necessary to operate our customer support inbox. We do not collect or store data beyond what is required for this purpose.

In addition to Meta Platform Data, we may collect the following personal information directly from individuals who seek our healthcare services:

• Name — to identify and address the individual
• Age — to provide appropriate healthcare guidance
• Sex — to provide relevant health information and services
• Phone number — to follow up on healthcare inquiries and appointments

Healthcare Purpose Only
This information is collected solely to provide healthcare support services. It is never sold, shared with advertisers, or used for any commercial purpose.

Meta Platform Data is used exclusively for the following purposes:

• Displaying incoming customer messages and comments in our unified inbox (Chatwoot)
• Enabling our staff to respond to customer inquiries through Facebook Messenger
• Connecting and authenticating our Facebook Page to our platform
• Sending utility messages such as appointment reminders and support follow-ups
• Identifying and routing conversations to the correct inbox

We do not use Meta Platform Data for advertising, marketing profiling, or any commercial purpose.

All data collected through our platform is stored securely on Railway (railway.app), our cloud hosting provider, using a PostgreSQL database. Railway is located in the United States and maintains industry-standard security practices.

• Data is encrypted in transit using HTTPS/TLS
• Access to the database is restricted to authorized Telekyanmar staff only
• We do not retain Meta Platform Data beyond what is necessary for operational purposes

We do not sell, rent, or trade personal data to any third party. Meta Platform Data is shared only with the following service provider strictly for operational purposes:

• Railway (railway.app) — cloud hosting and database provider that stores and processes data on our behalf

We may disclose personal data if required by law or in response to valid legal requests from public authorities. We review all such requests for legality before responding and disclose only the minimum information necessary.

Telekyanmar's use of Meta Platform Data complies with Meta's Platform Terms and Developer Policies. Specifically:

• We only use Platform Data for the purposes described in this policy
• We do not transfer Platform Data to data brokers or advertising networks
• We do not use Platform Data to make decisions about eligibility for health, financial, or other sensitive services
• We provide users the ability to request deletion of their data

For more information about how Meta handles data, please visit Meta's Data Policy

You have the right to request access to, correction of, or deletion of any personal data we hold about you. To exercise these rights, please contact us using the details below. We will respond to all requests within 30 days.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.