The Social Media Customer Service Team, made up of over 40 enthusiastic volunteers, assists and guides people who contact us via Facebook Messenger and Telegram to access the telemedicine services they need. The team also supports health education by answering questions and providing accurate information through direct Q&A responses. They operate daily from 8:00 a.m. to 10:00 p.m., serving patients across Myanmar and Myanmar people around the world.

The Zero Suicide Hotline is an initiative focused on suicide prevention through hotline services, where trained volunteers provide empathetic listening, psychosocial support, and referrals to necessary resources, including mental health services such as psychiatrist clinics at Telekyanmar. The Zero Suicide Hotline team is composed of more than 35 volunteers and 6 supervisors, operating daily through Telegram.

We provide primary health care telemedicine services through 13 Primary Health Clinics, operating daily from 8:00 a.m. to 10:00 p.m., with the support of more than 130 Medical volunteers. These services include Primary Health Clinics, Dental Clinics, an HIV Clinic, and a Tuberculosis Clinic. Together, our telemedicine clinics serve nearly 80 patients each day.

Primary Mental Health Clinics are operated by well-trained medical doctors who provide primary mental health services, including initial mental health assessments, counselling, treatment for common mental health conditions, and referrals to psychiatrists. These clinics are supported by more than 30 medical volunteers.

More than 25 specialty clinics, operated by over 90 experienced specialists, run daily from 8:00 a.m. to 10:00 p.m. These include Mental Health, Internal Medicine, Dermatology, Obstetrics & Gynaecology, and Neurology Clinics. The specialist clinics serve over 20 patients per day, with the highest demand in Psychiatry, Dermatology, Internal Medicine, and Obstetrics & Gynaecology services.

The Health Promotion Team is composed of content creators, editors, designers, coordinators, narrators, and ethnic or local language experts who work together to deliver health education messages and videos through Telekyanmar’s Facebook, YouTube, website, telegram and Instagram channels. The team consists of 27 volunteers with expertise across various areas of content production. The Health Promotion Team posts more than 150 educational materials on the Facebook page and produces around 4 videos each month. In addition, all health education posts are systematically listed and catalogued on the website.